Strategic design
Global technology trends like big data, the Internet of Things, and the rise of artificial intelligence are making firms' ability to change and adapts its organizations' structure, architecture, and people as crucial as its competitive strategy. In this day and age, firms, therefore, need to embrace the digital transformation journey to become a top performer in the digital economy.

The strategic design program line encompasses four broad interrelated theme’s that focus on IT business value using organizational capabilities, innovation and enterprise architecture. These are: IT innovation and digital transformation, business/IT alignment and IT business value, enterprise architecture management and organizational- and dynamic capabilities.

IT innovation and digital transformation

A key driver of digital transformation and organizational growth in the 21st century is data driven innovation whereby data analytics unlocks the multiple facets of ‘big data’ in different types and forms of organizations. The outcome of ongoing digitalization and the emergence of new business models impact many operational aspects of organizations.

Current topics:

  • Data-driven innovation;
  • Work and organizing in the digital age;
  • Business models;
  • Socio-technical innovation.

Business/IT alignment and IT Business value

This line of research covers several aspects of the challenging problem to continuously align IT solutions with strategies, goals and needs of organizations, cross-organizational value networks and society, and in doing so, to create value for – and in collaboration with- stakeholders.

Current topics:

  • Co-evolutionary Information Systems Alignment;
  • Added value of public block chain systems and the conditions under which this added value can be achieved;
  • Cross-organizational value networks.

Enterprise architecture management

Many scholars regard Enterprise Architecture (EA) to be a blueprint of the organization that describes both the current and desirable future states of firms’ IS and business processes and provides a roadmap to achieve this.

Current topics:

  • EA artefacts for digital transformation;
  • EAM for business value.

Organizational- and dynamic capabilities

A question of central importance for researchers and practitioners is how IT can help modern firms survive and thrive in the turbulent economic environment. The Dynamic Capabilities View (DCV) has emerged as an influential theoretical and management framework in modern IS research. We use this framework to investigate how firms can measure their proficiency in exploiting IS/IT assets, competences, and capabilities.


PhD students:

  • Grave, T.
  • Kemena, M.
  • Pattij, C.
  • Tesselhof, A.
  • Machrafi, J.
  • Doe, N.S.
  • Misser, R.
  • van den Heuvel,
  • Folkerts, C.J.
  • de Witte, H.
  • Plessius, D.
  • Tarenskeen,
  • C. Tesselhof

Selected publications:

  • Alamri, H., Lederman, R., & Bosua, R. (2018, December). “Using Online Photo Sharing to Support Parents with Type One Diabetic Children”. In 29th Australasian Conference on Information Systems. Sydney, Australia.
  • Arnoldi, E., Bosua, R., & Ch’ng, H. Y. (2018). “Coworking and an Outer-urban community: What can we learn from a grassroots community coworking hub?”. RMIT Publication.
  • Bagheri, S., Kusters, R. J., & Trienekens, J. J. M. (2019). “Customer knowledge transfer challenges in a co-creation value network: Toward a reference model”. International Journal of Information Management, 47, 198-214.
  • Bagheri, S., Kusters, R. J., Trienekens, J. J. M., & Grefen, P. W. P. J. (2019). “A reference model- based user requirements elicitation process: Toward operational business-IT alignment in a co- creation value network”. Information and Software Technology, 111, 72-85.
  • Bentley, T., McLeod, L., Bosua, R., and Gloet M. (2013). Future of Work Program: The Trans-Tasman Telework Survey. AUT University.
  • Bentley, T.A., Teo, S.T.T, McLeod, L., Tan, F., Bosua, R., and Gloet, M. (2016). “The role of organisational support in teleworker wellbeing: A socio-technical systems approach”, Applied Ergonomics 52, 207-215
  • Bosua, R., & Gloet, M. (2017). “Telework and People with Disabilities: Perspectives of Managers and Employees from Australia”. In Anywhere Working and the New Era of Telecommuting (pp. 145-169). IGI Global.
  • Bosua, R., Gloet, M., Kurnia, S., Mendoza, A. and Yong, Y. (2012). “Telework Productivity and Wellbeing”, Institute for a Broadband-Enabled Society, The University of Melbourne.
  • Bosua, R., and Venkitachalam, K. (2015). “Fostering Knowledge Transfer and Learning in Shift Work Environments”, Knowledge and Process Management, 22 (1), 22-33.
  • Carvalho, J. V., Rocha, Á., Wetering, R. van de, & Abreu, A. (2019). A Maturity model for hospital information systems. Journal of Business Research, 94, 388-399.
  • De Moor, T., Rijpma, A. and Prats López, M., (2019). “Dynamics of Engagement in Citizen Science: Results from the “Yes, I do!”-Project”. Citizen Science: Theory and Practice, 4(1), p.38.
  • Dijkstra, R., Roubtsova, E., “Analytic Pattern and Tool for Analysis of a Gap of Changes in Enterprise Architectures”. ENASE 2019: 226-233
  • Doe, J., Wetering, R. van de, Honyenuga, B.Q., Versendaal, J. (2019). Firm Technology Adoption Model (F-TAM) among SME’s: An interactive eco-system perspective. IADIS International Journal on Computer Science and Information Systems Vol. 14, No. 1, pp. 70-91 ISSN: 1646-3692
  • Erasmus, J., Vanderfeesten, I., Traganos, K., Jie-A-Looi, X., Kleingeld, A., & Grefen, P. (2018). “A method to enable ability-based human resource allocation in business process management systems”. In D. Karagiannis, R. A. Buchmann, & M. Kirikova (Eds.), The Practice of Enterprise Modeling - 11th IFIP WG 8.1. Working Conference, PoEM 2018, Proceedings (pp. 37-52). (Lecture Notes in Business Information Processing; Vol. 335). Cham: Springer.
  • Evans, N., Bosua, R. (2014). “Using Social Networks for Knowledge Acquisition In: Regional Australian SMEs: Management Considerations”. Journal of Knowledge Management Practice, 14 (2)
  • Heuvel, R. van den, Wetering, R. van de, Bos, R., Trienekens, J., (2019). “Identification of IT-needs to cope with dynamism in collaborative networked organizations – a case study”. To appear in Lecture Notes in Information Systems and Organisation.
  • Isika, N. U., Mendoza, A., and Bosua, R. (2015). “Appropriation of social media by patients with chronic illness to share knowledge”, Australian Conference on Information Systems (ACIS), University of South Australia, Adelaide. 
  • Isika, N. U., Mendoza, A., & Bosua, R. (2016). “The use of social media by adults with chronic illness: analysing the support mechanisms of four social media platforms”. In The 27th Australasian Conference on Information Systems (Vol. 1).
  • Isika, N., Mendoza, A., & Bosua, R. (2016). “Appropriation of social media for knowledge sharing by patients with chronic illness”. arXiv preprint arXiv:1606.01434
  • Isika, N.U., Mendoza, A and Bosua, R. (2018), “Understanding appropriation of a social media technology to management chronic illness: the Facebook Case”, 29th Australian Conference on Information Systems (ACIS), Sydney
  • Isika, N., Mendoza, A., & Bosua, R. (2020, February). “I need to compartmentalize myself”: Appropriation of Instagram for chronic illness management. In Proceedings of the Australasian Computer Science Week Multiconference (pp. 1-9).
  • Kok, A. de, & Helms, R. W. (2016). Attitude Towards the New Way of Working – a Longitudinal Study. In: Proceedings of the 24th European Conference on Information Systems (Paper 94). Istanbul, Turkey.
  • Mikalef, P., Wetering, R. van de, Krogstie, J. (2019). From Big Data Analytics to Dynamic Capabilities: The Effect of Organizational Inertia. Accepted for publication in the Proceedings of the Pacific Asia Conference on Information Systems (PACIS 2019), 8-12 July, Xi’an, China.
  • Moonen, N., Baijens, J., Ebrahim, M., & Helms, R. (2019). “Small Business, Big Data: An Assessment Tool for (Big) Data Analytics Capabilities in SMEs”. In G. Atinc (Ed.), Academy of Management Proceedings, Academy of Management. Academy of Management Proceedings, No. 1, Vol. 2019
  • Murad, A., Hyde, N., Chang, S., Lederman, Bosua, R., Pirotta, M., Audehm, R., Yates, C.J., Briggs, A.M., Gorelik, A., Chiang, C., Wark, J.D. (2020). “Quantifying Use of a Health Virtual Community of Practice for General Practitioners’ Continuing Professional Development: A Novel Methodology and Pilot Evaluation”, Journal of Medical Internet Research, 21(11).
  • Murad, A., Lederman, R., Bosua, R., Chang, S., Pirotta, M. and Wark, J.D. (2017). “Health practitioner perceptions of using a health virtual community of practice for their continuing professional development”, In: Proceedings of the Pacific Asian Conference in Information Systems.
  • Murad, A., Lederman, R., Bosua, R., Chang, S., and Wark, J.D. (2017). “Enhancing General Practitioners Participation in a Virtual Community of Practice for Continuing Medical Education: An Exploratory Study”. Health Informatics Conference, Australia, 97-103.
  • Murad, A., Lederman, R., Bosua, R., Chang, S., and Wark, J.D. (2018). “Informing the Design of a Health Virtual Community of Practice: A Knowledge Translation Approach”. 26th European Conference in Information Systems (ECIS), Portsmouth, UK.
  • Rasouli, M. R., Eshuis, R., Grefen, P. W. P. J., Trienekens, J. J. M., & Kusters, R. J. (2016). “Information Governance in Dynamic Networked Business Process Management”. International Journal of Cooperative Information Systems, 25(4), [1740004].
  • Rasouli, M. R., Kusters, R. J., Trienekens, J. J. M., & Grefen, P. W. P. J. (2019). “Service orientation in business networking: a demand-supply chain perspective”. Production Planning & Control, 30(1), 2-19.
  • Rasouli, M. R., Trienekens, J. J. M., Kusters, R. J., & Grefen, P. W. P. J. (2016). “Information governance requirements in dynamic business networking”. Industrial Management & Data Systems, 116(7), 1356-1379.
  • Timmers, T., Janssen, L., Pronk, Y., van der Zwaard, B. C., Koëter, S., van Oostveen, D., de Boer, S., Kremers, K., Rutten, S., Das, D., van Geenen, R. CI., Koenraadt, K. LM., Kusters, R., & Weegen, W. van der (2018). “Assessing the Efficacy of an Educational Smartphone or Tablet App With Subdivided and Interactive Content to Increase Patients' Medical Knowledge: Randomized Controlled Trial”. JMIR mHealth and uHealth, 6(12), e10742. [10742].
  • Walraven, P., Wetering, R. van de, Helms, R., Versendaal, J. and Caniëls, M. (2018), “Co-evolutionary IS-alignment: a complex adaptive systems perspective”, MCIS 2018 Proceedings.
  • Walraven, P., Wetering, R. van de, Helms, R. and Caniëls, M. (2020), “Aligning effectively: the case of Electronic Medical Records,” ECIS2020 proceedings
  • Walraven, P., Wetering, R. van de, Versendaal, J. and Caniëls, M. (2019), “Using a Co-evolutionary IS-alignment approach to understand EMR implementations”, ECIS 2019 Proceedings.
  • Wetering, R. van de (2018). “IT-Enabled Clinical Decision Support: An Empirical Study on Antecedents and Mechanisms”. Journal of Healthcare Engineering, 2018, 10.
  • Wetering, R. van de, (2019). “Enterprise Architecture Resources, Dynamic Capabilities, and their pathways to Operational Value”. In: Proceedings of the International Conference on Information Systems, Munich, Germany, 15-18 December, 2019.
  • Wetering, R. van de, Mikalef, P., Helms, R.W. (2017). “Driving organizational sustainability-oriented innovation capabilities: a complex adaptive systems perspective”. Current Opinions in Environmental Sustainability. Volume 28, p. 71-79.
  • Wetering, R. van de, and Versendaal, J. (2019). Flexible collaboration infrastructures and healthcare information exchange in hospitals: an empirical resource-based perspective. Accepted for publication in the International Journal of Networking and Virtual Organisations.